Ask-A-Nurse Hotline

All of us are concerned about health, wellness, prevention, and fitness. But where do you get reliable answers to all of your questions? A ClassicCard Nurse can help 24-hours a day, 7 days a week with dependable information to guide members through the maze of choices members face.

When a member is confused by medical terms or has trouble understanding his or her doctor's explanations, the Ask-A-Nurse hotline can help. Nurses are available by phone to address members' medical, pharmaceutical, and nutritional concerns, provide expert answers and explain terms and concepts clearly and simply.

For example, suppose a doctor has recommended a surgical procedure and the member is not sure he or she fully understands the benefits and risks. The ClassicCard Nurse will help the member get the facts and better understand his or her medical options. The Nurse will work with the member, too, on decision-making strategies and help the member make informed decisions about medical care.

When necessary, the ClassicCard Nurse can direct members to other resources. Valuable tips for talking to physicians, obtaining written information and resource materials will be provided.

In case of emergency, members should call 911 or other local emergency number.



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